How Can We Help?
We’re here to help — fast, friendly, and always real.
Have a question about your order, sizing, shipping, or anything else?
Our team is always ready to assist. Whether you prefer calling, messaging, or sliding into the DMs, we’ve got you covered.
Call or Text Us
+1 (519) 778-5213
Reach us anytime. If we miss your call, we’ll get back to you as soon as possible.
Email Support
Support@totallyoff.ca
For order questions, returns, exchanges, tracking info, or general inquiries.
We usually reply within 12–24 hours.
Instagram Support
@off_culture_tradition
DM us for quick questions, product recommendations, or fit help.
We love connecting with our community.
Response Time
We aim to respond quickly — usually within 12–24 hours
(Faster during business hours. Slight delays may occur during holidays.)
Who We Help
We proudly serve customers across:
🇺🇸 USA
🇨🇦 Canada
🇬🇧 UK
🇦🇺 Australia
🇪🇺 Europe & more
No matter where you're from, we’re here to support you.
Why Contact Us?
Because Off-Culture isn’t a typical clothing store — it’s a brand built on connection, authenticity, and real people.
We believe in:
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helpful support
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clear communication
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fast problem-solving
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real answers, not automated scripts
Your experience matters as much as the clothes you wear.
💬 Need Something Specific?
Whether it’s:
✔ help choosing sizes
✔ tracking your order
✔ styling suggestions
✔ product questions
✔ resolving an issue
— just reach out. We’ve got you.