Terms of service

1. Online Store Terms

By agreeing to these Terms, you confirm that:

• You are at least 18 years old, or using the site with permission from a parent/guardian.

• You will not use our products for unlawful or unauthorized purposes.

• You will not violate any laws in your jurisdiction.

Any breach of these Terms will result in immediate termination of your access or services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time — especially in cases of fraud, abuse, or suspicious activity.
Content or images on our site cannot be copied, sold, or exploited without our written permission.

3. Accuracy of Information

Although we aim for complete accuracy, occasional errors in product descriptions, pricing, stock availability, or promotions may occur.

We reserve the right to:

• Correct any errors

• Update information

• Cancel orders affected by such errors

This may be done without prior notice (even after you submit an order). You will always be fully refunded in such cases.

4. Products & Services

Certain products may have limited quantities.
We reserve the right to:

• Limit the number of items sold per customer

• Restrict orders that appear fraudulent

• Change or discontinue products without notice

Colors and product visuals may vary slightly due to screen settings and lighting.

5. Billing & Account Information

We reserve the right to refuse any order you place.
We may cancel or limit orders that appear to be:

• Placed by bots or automated systems

• Duplicate purchases

• Fraudulent or suspicious activity

You agree to provide accurate billing, payment, and shipping information at checkout.

6. Shipping & Delivery

Shipping timelines are estimates and may vary due to:

• Customs

• Weather

• Carrier delays

• High-volume seasons

Once shipped, packages are under the responsibility of the carrier. We assist where possible, but cannot guarantee delivery timelines.

For full details, refer to our Shipping Policy.

7. Returns & Refunds

Our 15-Day Return Policy applies:

• Items may be returned within 15 days

• Worn or unworn accepted

• Damaged or defective items covered

• Refunds are issued once the return is approved

Full details are available in our Refund Policy.

8. Optional Tools, Apps & Third-Party Services

We may provide access to third-party tools such as:

• Payment gateways

• Tracking systems

• Analytics platforms

These are provided as is and without warranties.
We are not responsible for any issues arising from third-party services.

9. User Conduct

By using this site, you agree not to:

• Engage in fraudulent activity

• Impersonate individuals or brands

• Upload harmful code, malware, or bots

• Attempt unauthorized access to our systems

• Abuse chargebacks or false refund claims

Fraudulent behavior may result in:

• Order cancellation

• Account suspension

• Legal action if necessary

This is standard practice used by brands like Nike, Adidas, and other major retailers.

10. Intellectual Property

All content on this website — including designs, logos, photography, product descriptions, banners, and branding — is the exclusive property of Off-Culture.

No content may be copied, reposted, or reproduced without permission.

11. Limitation of Liability

Off-Culture is not liable for:

• Service interruptions

• Shipping delays

• Unauthorized account use

• Product misuse

• Losses caused by third-party carriers

We provide products and services as available and without guarantees.

12. Indemnification

You agree to indemnify and hold Off-Culture harmless from any claims, damages, or legal fees arising from your use of our website or violation of these Terms.

 13. Severability

If any part of these Terms is deemed invalid, the rest remains fully enforceable.

14. Termination

We may suspend or terminate access to our services at any time for violations, fraud, or abuse.
Your obligations (payments, refunds, indemnities) continue even after termination.

15. Governing Law

These Terms are governed by the laws of Canada (Ontario).
Disputes must be handled under these laws.

16. Changes to Terms

We may update these Terms of Service at any time.
Updates take effect immediately upon posting.

It is your responsibility to review them periodically.

17. Contact Information

For questions about these Terms:

📧 Support@totallyoff.ca
📞 +1 (519) 778-5213
📸 Instagram: @off_culture_tradition

Off-Culture Tradition

Streetwear with standards. Style with integrity.