Privacy policy

Your privacy matters to us.

At Off-Culture, we are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us or interact with our website.

By using our site, you agree to the practices described below.

1. Information We Collect

We collect the following types of information to complete your order and improve your shopping experience:

Information You Provide

• Name

• Email address

• Phone number

• Shipping & billing address

• Payment details (processed securely by Shopify/Stripe/PayPal — we never see your full card number)

Automatically Collected Information

When you visit our website, we may collect:

• Device information

• Browser type

• IP address

• Pages viewed

• Cookies & tracking data

• Shopping behavior

This helps us improve website performance and personalize your experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Send updates and order confirmations

• Improve our website and product offerings

• Prevent fraud

• Personalize your shopping experience

• Send promotional emails (only if you opt-in)

We do not sell or rent your personal information.

3. Payment Security

All payments are processed securely through trusted platforms such as:

• Shopify Payments

• Stripe

• PayPal

• Apple Pay / Google Pay

We never store or have access to your full credit card information.

4. Sharing Your Information

We share necessary information only with:

Trusted third-party partners, such as:

• Payment gateways

• Shipping carriers

• Fraud prevention tools

• Analytics tools (e.g., Google Analytics)

• Shopify (our store platform)

These partners help fulfill orders, process payments, and improve your experience.

We do not sell your personal data to outside companies.

5. Cookies & Tracking Technology

We use cookies to:

• Remember your preferences

• Improve website performance

• Analyze traffic

• Show personalized ads

You may disable cookies anytime through your browser settings.

6. Your Rights

Depending on your region (USA, Canada, UK, EU, Australia), you may have the right to:

• Request a copy of your personal data

• Correct your information

• Request deletion of your data

• Opt out of marketing emails

• Limit cookie usage

To request changes, email us at Support@totallyoff.ca.

7. Data Retention

We retain order information for records, tax, and legal purposes unless you request deletion.
Marketing emails can be unsubscribed from anytime.

8. Children’s Privacy

Our website is not designed for individuals under 13.
We do not knowingly collect children’s information.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted here with an updated revision date.

10. Contact Us

For questions about this Privacy Policy or your personal data, contact us:

📧 Support@totallyoff.ca
📞 +1 (519) 778-5213
📸 Instagram: @off_culture_tradition